FCCPC, Federal Competition and Consumer Protection Commission, Nigeria

What is FCCPC?

FCCPC is an acronym for Federal Competition and Consumer Protection Commission. FCCPC was established by Act no 66 of 1992 (now FCCPC Act Cap C25, LFN 2004) and commenced operations in 1999. FCCPC is an agency under the Federal Ministry of Industry, Trade and Investment (FMITI).

What kinds of complaint can I bring to FCCPC?

FCCPC’s mandate allows it to intervene in any sector involving products and services. FCCPC defers to the sector specific regulators for resolution where appropriate. FCCPC does not handle criminal matters.

How may I complain to FCCPC?

Any person who uses products or services expects to get value from them. When this expectation is not met, it gives rise to complaints.

In order for FCCPC to address a complaint, the complainant must have initially engaged the provider of services or products. If not satisfied, the complainant can then file a complaint with FCCPC. This may either be in hard copy and delivered to any of our offices or by soft copy through the website portal or email. Please see the tab “About Us” on the home page.

You can also give FCCPC tips on practices against the welfare of consumers. This can be done through our hotlines 08056002020 and 08056003030.

The complaint must clearly state the following:

  1. The party complained against, with the correct address
  2. The amount involved
  3. The expected redress

You should also attach proof of transaction and any other document to support your claim.

All these will help FCCPC with the process of redress, if a valid complaint is established.

What is the difference between Public Complaints Commission (PCC) and FCCPC?

Public Complaints Commission provides impartial investigation on behalf of complainants as a result of the action and/or inaction of government agencies or companies, while FCCPC provides speedy redress to consumers of products and services whose rights have been breached.

What differentiates FCCPC from National Agency for Food & Drug Administration & Control (NAFDAC), Standards Organisation of Nigeria (SON) and other sector regulators?

NAFDAC is a sector specific regulator for food, drugs, cosmetics, medical devices, chemicals and packaged water.

SON is the body vested with the responsibility of standardizing and regulating the quality of all products in Nigeria.

FCCPC is the foremost regulatory agency of the Federal Government, statutorily empowered to provide speedy redress to consumer complaints. Put succinctly, FCCPC stands on the demand side of the economy, while sector regulators operate from the supply side.

Reference: FAQs – Federal Competition & Consumer Protection Commission (fccpc.gov.ng)